Refund policy

🐾 Yamana Pet Return & Refund Policy

At Yamana Pet, our mission is to deliver comfort, care, and quality to every pet parent. While we strive to ensure every order is purr-fect 🐱, we understand that issues may arise. This policy explains how we handle delays, damages, wrong items, returns, and refunds—and how you can request a resolution smoothly.

🚚 1. Late delivery

If your order hasn’t arrived after a certain period, you may be eligible for a refund or a replacement:

United States: after 45 days

Most other countries: after 60 days

Liquid product lines: after 100 days

Brazil: after 110 days

Please contact us with your order number and tracking info if your order is delayed beyond the timeframe.

📬 2. Tracking Says Delivered, But You Didn't Receive It

If tracking says "Delivered" but you haven't received your order:

Check with neighbors, building staff, or your local post office.

If it still can’t be located, you may need to provide a certificate of non-receipt from your local post office.

Once confirmed, we will proceed with a refund or replacement.

💥 3. Damaged Products

We carefully package all items, but if something arrives damaged:

Severely damaged items: Full refund or resend

Minor cosmetic damage: Partial refund or replacement

Please email photos of the item and packaging to yamana.pet@gmail.com

Note: Packaging-only damage is not eligible for a refund.

❌ 4. Wrong or missing items

If you receive the wrong product, incorrect size or color, or your order is missing parts:

We will resend the correct item, offer a refund, or send missing components.

Please provide a photo of what you received and a brief explanation.

🚫 5. Order Cancellations

You may cancel your order only if it has not yet been processed. Custom or pre-order items cannot be canceled once fulfillment has started.

🌪️ 6. Situations Beyond Our Control

Refunds or replacements may not be available for issues caused by:

Natural disasters

Customs delays

Global pandemics

Labor strikes

Remote area delivery delays

🛋️ 7. Return Policy

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.

To qualify:

The item must be unused, unworn, with tags, and in original packaging.

You must provide the receipt or proof of purchase.

To initiate a return:

If accepted, we will send you a return shipping label and instructions.

Items returned without prior approval will not be accepted.

You can always contact us for any return question at yamana.pet@gmail.com

- Damages and Issues

Please inspect your order when it arrives. Contact us immediately if your item is defective, damaged, or incorrect so we can evaluate and fix the issue.

🚫 Exceptions / Non-Returnable Items

Some items cannot be returned:

Perishable goods (e.g., food, plants)

Custom or personalized products

Personal care items (e.g., grooming tools, beauty products)

Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

🔄 Exchanges

The fastest way to get what you want is to return the item, and once the return is approved, place a new order for the replacement.

💸Refunds

Once we receive and inspect your return, we will let you know if your refund is approved. If approved:

Refunds will be issued to your original payment method within 10 business days.

It may take additional time for your bank or credit card provider to process.

If more than 15 business days have passed since approval and no refund has appeared, contact us at yamana.pet@gmail.com

📢 Our Promise

We founded Yamana Pet with love for animals and their humans. If something isn’t right, we’ll fix it quickly, kindly, and professionally ✨🐾