Verzendbeleid
At Yamana Pet, we are dedicated to providing your favorite pet products quickly, reliably, and conveniently. Our shipping policy is designed to ensure transparency and a hassle-free experience for our valued customers.
Free Shipping
We are delighted to offer free shipping on all orders.
Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Processing times may be slightly extended during holidays or promotional periods. In such cases, we will notify you of any delays.
Estimated Delivery Times
- All orders are delivered within 5-20 business days after they are shipped.
- Delivery times may vary depending on your location and product availability.
Order Tracking
- Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment.
- If you do not receive your tracking information within 48 hours, please contact us at yamana.pet@gmail.com
Delivery Address Accuracy
- Please ensure your shipping address is complete and accurate at checkout.
- Yamana Pet is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Missed Deliveries or Failed Attempts
- If a delivery cannot be completed due to an incorrect address or your unavailability, the package may be returned to us.
- Customers are responsible for providing updated address information to facilitate redelivery.
Delays Beyond Our Control
- Delivery delays caused by unforeseen circumstances (e.g., weather disruptions, courier issues) are beyond our control.
- We will provide updates and assist you as much as possible to resolve any issues.
Damaged or Lost Shipments
- If your package arrives damaged or is lost in transit, please contact us immediately at yamana.pet@gmail.com with your order details and photos of the damaged package (if applicable).
- We will work with the courier to resolve the issue and ensure you are satisfied.
Returns and Exchanges
For information regarding returns and exchanges, please review our Return Policy.
Contact Us
If you have any questions about our shipping policy or need assistance, our team is here to help! You can reach us at yamana.pet@gmail.com